Resolved -
The issue has now been fully resolved.
Apr 20, 20:02 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 20, 18:21 UTC
Update -
The Questionnaires can now be sent to new platform users however, invitation e-mails are still undeliverable. We are investigating.
Apr 20, 17:55 UTC
Identified -
The issue has been identified and a fix is being implemented.
Apr 20, 16:08 UTC
Investigating -
We are investigating an issue where attempting to grant access or send a questionnaire to an email address not currently registered in our system results in an error. Questionnaires are not being sent and access permissions are not updated with these addresses.
Apr 20, 15:19 UTC