Atlas and Questionnaires issue

Incident Report for SecurityScorecard External

Resolved

The issue has now been fully resolved.
Posted Apr 20, 2026 - 20:02 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 20, 2026 - 18:21 UTC

Update

The Questionnaires can now be sent to new platform users however, invitation e-mails are still undeliverable. We are investigating.
Posted Apr 20, 2026 - 17:55 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 20, 2026 - 16:08 UTC

Investigating

We are investigating an issue where attempting to grant access or send a questionnaire to an email address not currently registered in our system results in an error. Questionnaires are not being sent and access permissions are not updated with these addresses.
Posted Apr 20, 2026 - 15:19 UTC
This incident affected: Atlas Platform.
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